Important notice for D-BOX CONNECT subscribers

#1

Hey guys! Below is an official notice we are about to send via email, just to be sure everyone is aware we also felt that publishing here might be easier for some of you! Cheers!

We are pleased to announce an important update to our HaptiSync software suite. This update will allow us to better serve you and to provide you with an improved user experience. While doing this, we will be proceeding with an important migration inside our ecosystem that will also update our HaptiSync mobile app, HaptiSync Hub and HEMC software. These updates will all be installed automatically but you might have to trigger the mobile app update from your mobile device. However, once the updates are complete, you will need to reset your D-BOX Connect password and reactivate your HaptiSync products.

On January 19, you will receive an email with subject line “[Action Required] Your account has been migrated,” which indicates that the updates were successfully completed. In that e-mail you will find the required steps to reset your password and reactivate your HaptiSync products, which is necessary to continue receiving content updates.

Please note that until you proceed with reactivating your D-BOX products, your HaptiSync device will continue functioning normally with the already existing content.

If you are having any issues or require assistance, please don’t hesitate to contact us.

Thank you,

#2

Any new features or functionality coming with these updates?

Thanks!

#3

I think the big update has to do with the “Enki Pro HyperSense” Gaming chair.

#4

Will this update address the “mute haptics” glitch with the Haptisync where the seats don’t necessarily mute until you manually switch them off despite already being muted?

Thanks,

#5

Hi @jean.lanouette, unfortunately, we were not able to integrate the ‘‘mute haptic bug’’ in this release but we are working on it. Thank you for your understanding.

1 Like
#6

Hi @tim.shadler ,
thanks for joining D-BOX PLUS community :slight_smile:

We indeed improved a few flows, fixed various bugs and added some new functionalities.
Here they are :

D-BOX Connect

  • To better support our customers and future projects, a whole new authentication and authorization system was integrated into this service. This is the reason why we’re asking users to reset their password and reactivate your HaptiSync products (HaptiSync Hub, HEMC, Motion Engine). This will bring in more security and reliability.
  • In addition, some general improvements like reformatted and additional relevant email notifications should make for a better experience in managing your subscriptions.

HaptiSync Hub 2.0 & HEMC Software 5.0

  • Here, we mainly implemented fixes:
    • Various reliability fixes to offer a better general experience
    • Fix for the intermittent “no haptic” issue on HaptiSync Hub that required a restart

HaptiSync App 2.0 (Android, iOS and Windows)

  • The HaptiSync Windows app will be available on our website on January 19 and will replace the HEMC App, which is now officially end of life. All functionalities are now synchronized across all platforms.
  • To improve the customer experience, we implemented various UX enhancements and several important fixes

Thank you!

#7

So we dont get a iOS App anymore ? Only the the Windows APP ? Do i understand that right ?

#8

I hope you can see the Film Covers with the new version(The HaptiSync App 2.0) as on the old HEMC Software.

#9

@olaf.schicke Unfortunately, this feature is not part of this release :frowning:

#10

@CineSnack No, The Windows App is in addition to the iOS and Android Apps already existing. All users should now use the D-BOX HaptiSync App, which is offered on iOS, Android and Windows.
iOS app
Android App

Thanks!

1 Like
#11

Thanks! Sounds great!

#12

Hey Everyone!

Just a heads up to let everybody know that by now you should have received the email in question!

Again if you have any major issues, please contact our support team: support@d-box.com

Thanks!

#13

Hey everybody,

I did not Receive any Migration Mail yet.
I can not reactivate my hemc.

Could you Check please ?

Thank you :slight_smile:

#14

Am I the only one that didn’t get the {Action Required} migration e-mail? I get all the other D-BOX emails (AFAIK). I sent an e-mail to support. My iOS app is updated.

1 Like
#15

@marc-antoine.sauvé

In the app I now see “Activation Required”.
Then it goes to a “Activation Confirmation” window that you have to confirm
Then you get a “Welcome log in to D-BOX Connect” window.

I saw the e-mail, but it’s now unclear what to do next:

  1. login is not possible with existing credentials
  2. should I then choose sign the sign up link? (and use the same e-mail addres without a prompt already existing?). Will assigning the HMC and subscription again automatically be recognized?

Please advice :slight_smile: thank you

1 Like
#16

And if we don’t receive the email “Action Required…migrated”…. What do we do then?

1 Like
#17

Hello everyone!

For those of you who have NOT received the “ACTION REQUIRED” email yet, you should receive it before the end of the day, due to the high volume of emails to send out, some were not able to get transmitted properly, we have worked on a fix and therefore all missing emails should go out today!

Thank you for your patience.

2 Likes
#18

Greetings everyone,

I am accountable to software engineering at D-BOX, and would like to apologize for the little hiccup yesterday. Let me give a quick update on the whole migration process and hopefully clarify some points.

  1. The software updates went fine, as expected. Meaning your online HaptiSync Hub and HEMC units most likely all received the new version. Same for D-BOX Connect and HaptiSync App (Android/iOS/Windows). All our tests have been successful up to now.

  2. All accounts were successfully migrated. This means that from that moment, a password reset was required (done either via the link inside the migraiton email, or via D-BOX Connect “Forgot password?” link).

Now, what happened is really what was unexpected: an issue purely at the email server, which is resolved right now. Once you receive (or have received) the migration email, please follow the instructions and you should be back up and moving. We are closely monitoring the situation.

Thanks!

5 Likes
#19

@aloiseau I just got the activation required message AGAIN after the required activation a few days ago that was successfully done. Why is this the case?

1 Like
#20

You can ignore it. For some reason, our email server request received a deferred response from your mailbox. It happens most often with Yahoo and AOL mailboxes.

1 Like